These Terms and Conditions (“Agreement”) govern your use of the Transporty.co.uk website (“Website”) and the services provided through it. By accessing or using our Website or booking our services, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use the Website or our services.
Transporty provides private hire, chauffeur, airport transfer, local taxi, and group transportation services. You may use our services to make a booking for yourself or on behalf of another passenger.
We aim to provide reliable and comfortable transportation services; however, availability of vehicles and chauffeurs may vary depending on the requested date, time, location, and vehicle type.
Where an account is required to use certain services, you are responsible for providing accurate information and maintaining the confidentiality of your account details, including your username and password.
You agree to notify us promptly if you become aware of any unauthorised use of your account or account information.
Bookings can be made through our Website by providing the required journey information, including pickup location, destination, date, time, passenger details, and any other information required to complete the booking.
You are responsible for ensuring that all information provided at the time of booking is accurate and complete. Transporty may contact you if additional information is required and may cancel or amend a booking where the information provided is inaccurate, incomplete, or insufficient to fulfil the service.
Payment must be made in accordance with the payment options and terms presented at the time of booking.
You are responsible for providing accurate and complete payment information. Transporty reserves the right to cancel or decline a booking if payment cannot be successfully processed.
Any additional charges applicable to the journey will be communicated where reasonably possible and may include charges resulting from changes to the booking, additional waiting time, additional stops, or other services requested by the passenger.
Cancellation and refund terms may vary depending on the booking and service selected.
Unless otherwise stated at the time of booking, you may cancel your booking up to 24 hours before the scheduled pickup time to be eligible for a refund.
Cancellations made less than 24 hours before the scheduled pickup time may be subject to a cancellation charge. Charges may also apply in cases of passenger no-show.
Any refund will be processed using the applicable payment method and in accordance with the cancellation terms applicable to your booking.
Passengers are expected to behave respectfully towards chauffeurs, drivers, vehicles, and other passengers.
Passengers must comply with applicable laws and reasonable safety instructions during the journey. Transporty reserves the right to refuse or terminate a journey where passenger behaviour creates a safety risk, causes damage to the vehicle, or is otherwise inappropriate.
Passengers are responsible for ensuring that they have all necessary personal belongings and travel documents with them.
The Website and all of its contents, features, functionality, text, graphics, images, videos, audio, software, designs, logos, and other materials are owned by Transporty, its licensors, or relevant content providers and are protected by applicable United Kingdom and international intellectual property laws.
You may not reproduce, distribute, modify, copy, publish, or commercially exploit any Website content without prior written permission.
We aim to provide our Website and transportation services reliably and professionally. However, we do not guarantee that the Website will always be available, uninterrupted, secure, or free from errors.
Our services are provided subject to vehicle availability, traffic conditions, weather, road closures, delays, and other circumstances that may be outside our reasonable control.
To the extent permitted by applicable law, Transporty shall not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Website or our services.
Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
You agree to indemnify and hold harmless Transporty, its affiliates, officers, employees, agents, and service providers from claims, losses, liabilities, damages, or expenses arising from your breach of these Terms and Conditions, misuse of the Website, or violation of applicable laws or the rights of any third party.
We reserve the right to suspend or terminate access to our Website or services where necessary, including in cases of misuse, fraudulent activity, breach of these Terms and Conditions, or conduct that may compromise the safety or security of our customers, chauffeurs, drivers, or vehicles.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the United Kingdom.
Any dispute arising from or relating to these Terms and Conditions or the use of our Website and services shall be subject to the applicable courts and jurisdiction of the United Kingdom.
We may update or modify these Terms and Conditions from time to time to reflect changes to our services, Website, or legal requirements.
Any revised version will be published on the Website and will become effective when posted. We encourage you to review these Terms and Conditions periodically.
If you have any questions, concerns, or enquiries regarding these Terms and Conditions or our services, please contact us:
Email: info@transporty.co.uk
Website: transporty.co.uk
Effective Date: 13 August 2026
